GENERAL INFORMATION

Articles

Are all the products listed on the website available for purchase?

Products listed on our website are for browsing purposes only, all purchases must be done in-store. We are no longer accepting online orders. Thank you for understanding.

What do the preowneds come with?

All Macs come with the version of macOS that came originally with them, and most of them can be upgraded to a new version for free through the Mac App Store. All iPads, iPhones, and Apple Watches come with the latest operating system available for th

How can I pay?

We accept any credit card, Canadian debit card or cash in-store. Monthly financing is also available, upon credit approval. Please see the financing page for more information.

How do I return or exchange a purchase?

If you've purchased something from us within the past 30 days and you want to return or exchange it. Please return the original store of purchase and request a return or exchange. For purchases over 30 days and if the product is defective, please con

Where is your company located?

Our head office, customer service team, technicians, and warehouse are all located in Vancouver, Canada.

What condition are the units in?

The condition of a unit can vary from each model listed on Simply Outlet. The condition is listed on each product page with a condition Grade of A, B, C or D and the breakdown is the following. You may also reach out to us using our Contact us page h